Shipping + Order FAQ
ORDERS + TURNAROUND TIME
Our average turnaround time varies based on time of year and number/type of products ordered. Please check the banner at the top of our home page for any updates.
SHIPPING
There may be various shipping options available to you at checkout depending on items purchased:
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Canadian Lettermail |
Free Lettermail shipping is available on small items. This is an untracked and uninsured shipping service. Please know that once your package is dispatched, we cannot track it. Knotty Design Co. will not assume responsibility for lost or damaged packages sent via Lettermail shipping service. Orders over 100g will automatically be upgraded to parcel shipping with tracking. |
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Canadian Parcel |
We use a variety of shipping carriers (Canada Post, Canpar, UPS, Purolator and FedEx) to ship orders. Flat-rate shipping is available on sign orders and all other orders over 100g. It can also be added as an upgrade at checkout where Lettermail is the free shipping service. You will receive a tracking number when your order dispatches and insurance up to $100.00 is included on your order. We package all orders with great care, but if an item does arrived damaged, please send photos of the damage (including the packaging box/envelope) to info@knottydesignco.com and we will send you a new item or a refund. |
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United States |
We offer flat-rate shipping to the US and all orders include tracking. The method of shipping is Canada Post International Tracked Small Packet when available, and Canada Post International Parcel, FedEx ground, or UPS ground when the item size is larger. |
RETURNS + EXCHANGES
All custom items are final sale, no exceptions.
All other items may be returned or exchanged within 14 business days in their original condition. Return shipping (if applicable) will be deducted from your refund total.
ABOUT OUR SIGNS
Our signs are made from a variety of materials including: birch, pine, acrylic, maple, and/or MDF.
Since we use real wood, knots, cracks, or imperfections may be visible (particularly in the frames). We make no effort to conceal these as we feel that it adds character to your one-of-a-kind piece.
Hanging hardware (sawtooth hanger) is attached to the back of our framed signs. Rounds include hanging hardware for you to attach if desired.
CUSTOM ORDERS
While custom requests are not guaranteed, we work hard to take on as many creative projects as time allows. Please fill out our request form in detail to get started: https://knottydesignco.com/pages/custom-order-request
LOCAL PICK UP
Local pick up is available from our shop in Moose Jaw by selecting the pickup option at checkout, and you will receive a notification once your order is ready. Please check your junk folders regularly to ensure you don't miss it. Your order will be safely stored until pickup.